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How We Guard Your Account and Payment Information

When you open an account on maincuy, your personal details, deposits and withdrawal records stay encrypted and accessible only to you and our support team.

Encryption on all account pagesDANA, OVO, GoPay and QRIS payment data isolatedYour withdrawal history stays private
Explore Lobby Read FAQ
maincuy How We Guard Your Account and Payment Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to see what data we hold on you, request a correction, or ask for your account information to be deleted, our support team can process that request within 5 business days. We respond to privacy inquiries during your local business hours and outside—so whether you're in Makassar or anywhere in Indonesia, your message gets a reply. Use any of the channels below to start.

Team online

Live Chat

Open your account, head to the Help menu, and start a chat with our team. We answer between 08:00 and 22:00 every day.

Email

Send your privacy request to [email protected] with your account email and a clear description of what you need.

In-Account Settings

Go to Account > Privacy & Data in your dashboard to download your personal info, update consent choices or flag a concern.

HOW WE PROTECT YOU

Security, Retention and Your Control

Your account sits behind a password and optional two-factor authentication using your registered phone number.

Encryption Standard

All lobby pages and payment forms use TLS 1.3 encryption. Your session times out after 30 minutes of inactivity for added security.

Payment Tokenisation

DANA, OVO, GoPay and QRIS transfers are processed through secured gateways; we store only a token reference, never your full payment credentials.

Withdrawal Verification

Before we send funds to your wallet, our team confirms your identity using your registered ID document to prevent unauthorised requests.

Data Retention

Account data is kept for 7 years after your final transaction to meet local regulations; you can request earlier deletion where local law permits.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can disable non-essential cookies in your browser settings.

Third-Party Sharing

We share only transaction data with payment providers and anti-fraud services. Game studios never see your personal details—only session tokens.

Privacy Queries We Answer Most

Real players ask real questions about where their data goes, how it's used and how long it stays. Below are the answers we hear most often.

Yes. Log into your account, go to Account > Privacy & Data and select Download My Information. We'll email you a full copy of your personal data, transaction history and session logs within 5 business days. You can also contact our support team via live chat to request the same file.

Payment tokens are stored only as long as your account is active. After you close your account, transaction records are kept for 7 years to meet Indonesian financial law requirements. Personal details like your name and email are deleted 90 days after account closure, unless local law requires us to keep them longer.

Yes. Each deposit is tokenised at the payment gateway—we never see or store your full card or bank account number. Withdrawals are routed back to the registered account on file and verified by our team before processing. All transactions are encrypted and logged with timestamps.

No. We never sell your personal data to third parties. We share transaction information only with our payment processors and fraud-detection services to keep your account secure. Game studios see only session tokens, not your email or ID. Where local law permits, we may share anonymised gameplay data for analytics.

Yes. Request account deletion via Account > Privacy & Data or contact [email protected]. Your personal details will be removed within 90 days; transaction records stay for 7 years as required by law. Any ongoing disputes or refund claims will be resolved first.

Go to Account > Communication Preferences and uncheck promotional content. You'll still receive account security alerts and deposit confirmations. To stop all contact, request account deletion instead, but depends on local law and any open disputes.

Enable two-factor authentication in your security settings so login requires a code sent to your phone. If you lose access, contact our support team immediately with your registered email and ID—we can lock the account and reset access within hours.

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