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Terms that protect your account and wallet

When you open an account with us, these terms shape how we handle your deposits, withdrawals, gameplay and data.

Account creation and verificationDeposit and withdrawal rulesData handling and privacy

How our terms work for Indonesia players

maincuy Service availability depends on jurisdiction. Users are responsible for checking local law before access.

maincuy operates for players where local law permits. Your account terms begin the moment you complete our verification step — we'll ask for your ID and confirm your contact details before your first deposit. Deposits via DANA, OVO, GoPay and QRIS are processed under our merchant

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terms; each transfer confirms your acceptance of these conditions. Withdrawals are verified against your original deposit method for security. Where local law applies, your rights and our obligations are shaped by Indonesia regulation; we keep this consistent across all accounts in the region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY QUESTIONS

How to contact us about these terms

Questions about your account terms, withdrawal verification or data rights? Our support team in Makassar and across Indonesia is ready to clarify. We respond to email requests within 24 hours and stay available on chat during lobby hours. If you spot a dispute or need a formal response about your account terms, reach out through any channel below.

Team online

Email Support

Send your terms inquiry to our support address and we'll respond within 24 hours with a detailed explanation and any account adjustments needed.

Live Chat

Open the chat widget in your account lobby during operating hours. Our team answers policy questions in real time without transfer delays.

Account Settings

Review your own terms data inside your account settings. Update your contact details, request a terms summary, or flag a policy concern directly from there.

ACCOUNT PROTECTION

How we keep your account safe and your data secure

Your account terms cover data handling, cookie use, and account closure. We encrypt all transactions and store your payment details in secure vaults separate from your game history.

Data Encryption

Every deposit, withdrawal and payment detail moves through encrypted channels. Your DANA, OVO, GoPay and QRIS information never sits in plaintext on our servers.

Transaction Verification

Before any withdrawal clears, we verify your identity and match it to your original deposit method. This step protects you from unauthorized account access.

Cookie & Tracking Policy

We use cookies to keep you logged in and to understand how you move through the lobby. You can disable non-essential cookies in your browser settings at any time.

Data Retention

Transaction records stay for seven years for tax and dispute purposes. Account deletion removes your personal profile but keeps anonymized gameplay data for regulatory compliance.

Account Closure Rights

You can close your account anytime by emailing support or from your settings. Pending withdrawals process first; any remaining balance is returned to your deposit method.

Data Access Requests

Email support with a data subject access request and we'll send you a complete record of all data we hold within 30 days, including game history and payment logs.

Questions about your terms with maincuy

These answers address the most common questions we hear about account rules, payment terms, dispute handling and your rights. If your question isn't here, open the chat or email support.

Our terms take effect the moment you complete account verification. You confirm acceptance when you make your first deposit via DANA, OVO, GoPay or QRIS. Any updates to these terms go into effect 30 days after we notify you by email.

Yes. You can close your account from settings or by emailing support. Any pending withdrawals process first before closure. Remaining balances are returned to your original deposit source within two business days.

We store encrypted payment details for as long as your account is active. After closure, payment records stay for seven years for tax and dispute resolution, then are deleted. You can request permanent deletion by emailing support.

Contact support within 14 days of the withdrawal. We'll trace the transaction with your bank or payment provider (DANA, OVO, GoPay, QRIS). Most disputes resolve within 5–7 business days once verified.

No. Any material change to these terms requires 30 days' notice via email. You can reject changes by closing your account within that window. Continued play after the notice period signals your acceptance.

Game history is encrypted and stored separately from payment data. Players in Denpasar and across Indonesia can download a full bet report from account settings anytime. Records stay for seven years for compliance, then are anonymized.

Report it to support immediately by chat or email. We'll freeze your account, verify your identity, review transaction logs and file a dispute if needed. Most cases are resolved within 48 hours.

Terms that protect your account and wallet

How to contact us about these terms

Email Support

Live Chat

Account Settings

How we keep your account safe and your data secure

Data Encryption

Transaction Verification

Cookie & Tracking Policy

Data Retention

Account Closure Rights

Data Access Requests

Questions about your terms with maincuy

01 When do these terms apply to my account?

02 Can I close my account anytime?

03 How long do you keep my payment information?

04 What happens if I dispute a withdrawal?

05 Can you change these terms without telling me?

06 How do you handle my game history and bet records?

07 What if I find unauthorized activity on my account?

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